Fancy's Salon and Spa Policies
NEW CLIENT POLICY
We ask that new clients arrive 15 minute prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service , the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind we may have other appointments after yours. We will always do my best to accommodate you!
A credit card must be on file to hold all appointments, however you may pay as you please upon arrival. I strongly suggest prebooking any appointments after your service before leaving the salon to ensure you are able to get an appointment at the date and time needed so that you avoid any additional fees pertaining to your lashes for retention loss/grown out lashes. Prebooking for hair services are also highly recommended.
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. If you have a skin treatment, nail service or hair service we will do our best in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try or best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.
Here at Fancy's Salon we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hour notice so we can adjust our schedule to accommodate other clients. In the event 24 hour notice is not given we will do our best to rebook the appointment time. If we are unable to fill the time slot we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session.
NO SHOW POLICY
We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After two no shows you will not be able to book an appointment unless it is paid in full at the time of booking. Absolutely no refunds.
We ask that you keep your child home unless they have an appointment. We are here to pamper you and there are spa services that are being done that require a quiet and serene atmosphere. If you need to bring your children we ask that they stay seated and quiet. You will be held responsible if anything gets broken. Thank you for understanding.
CELL PHONE POLICY
Please silence your phone you are here to be pampered and other spa services may be performed that require a quiet and serene atmosphere.